Have a question? Please check our Frequently Asked Questions below
FAQs
Getting Started
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You can copy the booking link from the FHDN Directory for an activity and place it on your website, social media post, confirmation emails or anywhere else you think someone might book an activity. When the link is clicked and a booking takes place, the commission is tracked via the link and you are tagged as the affiliate that generated the booking.
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Right-click on the Preview Booking button and select “Open link in incognito (or private) window”. If you open the link in your regular browser you will be prompted to log out of your FareHarbor dashboard, logging out can cause issues with the tagging in the links.
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No, by opting into the FHDN and agreeing to the terms and conditions tour providers have agreed that affiliates on the network can distribute their products.
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FareHarbor has clients all over the world, but not all have opted in to the FHDN to give commission on tour sales. Contact us and we can work with you to get more inventory on the network in your area. If you know a tour provider that is interested in joining the network, let us know! We are happy to reach out to chat with tour providers to make them aware of the network’s benefits and help answer questions they might have.
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Yes! The FHDN may be used concurrently with any of your existing arrangements and contracts. However, the value add is that with the FHDN, you don’t have to deal with contracting or invoicing, saving you time and money in the long run. You can have existing ASN buttons and FHDN buttons alongside each other on your website.
Payouts and Reporting
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As a FareHarbor Distribution Network (FHDN) affiliate, you are earning a 15% commission on all confirmed bookings you generate for a tour provider. Your commission will be transferred to your bank account every 10th business day of the month following the activity taking place.
Ex: In January, you generated a booking for an activity taking place in February. Your payout for this booking will be deposited on the 10th business day of March.
Please note: for canceled and partially-refunded bookings, you will receive your commission proportionally to the amount the tour provider has been paid.
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FHDN affiliates can report on bookings associated with their FareHarbor Dashboard. FHDN Bookings (located under Reports > Advanced > FHDN Bookings) can be used to gather important insights, such as:
- Which experiences sell best on your website
- Which days your website generates more bookings
- An overview of your expected earnings
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You can use GA4 to track the bookings that are generated through your website. Reach out to [email protected] with the list of companies and items you are selling along with your GA4 Stream ID and we can set up the connection for you.
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In most cases, it means that the booking was canceled. Reach out to [email protected] with the booking details you have and we can investigate.
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Due to privacy reasons, we cannot provide any personally identifiable information (PII), including customer name or contact information.
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There is no minimal threshold to be met to be part of the program, and no fee to participate. This means that the full 15% commission will be deposited into your bank account for bookings you generate.
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If a booking is canceled and fully refunded, no commission will be paid out for the booking. If the booking is partially refunded you will still receive the 15% commission on the unrefunded balance.
Integrations
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Yes, you can use the content provided on the item page, as long as it’s clear that the content is the tour provider’s and not yours.
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You can either email [email protected] or you can use this tool to convert a book button to a calendar embed – URL to calendar script
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Make sure to integrate the Light Frame API, using one of these ways:
- Have a WordPress site? Download the free plug-in FareHarbor for WordPress and enable “Auto-lightframing.
- Otherwise copy the code below and paste it right before the closing <body> tag of each page that you integrate FareHarbor buttons or links on.
<!– FareHarbor Lightframe API – do not remove – see: https://fareharbor.com/help/website/resources/lightframe-api/ –>
<script src=”https://fareharbor.com/embeds/api/v1/?autolightframe=yes”></script>
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While not mandatory, we highly recommend it as it enables our Quality Control team to verify that everything is integrated according to best practices, and that your links are tagging you as the affiliate accurately. It also allows us to notify you if a tour provider leaves the FHDN or if there are any important changes to specific activities you are distributing.
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At the end of the URL there is “&back=BACKLINK”, change the “BACKLINK” to the desired URL, including “www”. If left untouched, the page will redirect to the URL the customer came from.
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